Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. We also require a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are exempt from being returned, including:

Custom-made products

Opened or used hair extensions and wigs

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [contact email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [contact email].

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

7. Contact Information

For any return or refund queries, please contact us at [insert contact email].